Crisp offers live chat, help docs, status pages, a CRM and email campaigns for customer support and sales at a low and predictable price. It's great value.
73,757 live websites
Intercom is fantastic software for companies looking to acquire, engage and support customers through live chat. The only downside is unpredictable pricing.
118,614 live websites
LiveChat is a very good option for support teams wanting to open another communication channel with their customers.
380,960 live websites
Drift offers live chat as part of their conversational marketing platform, as well as chatbots, meeting bookings and a wealth of integrations.
42,412 live websites
Freshchat is a tightly focussed and well-designed live chat and messaging application which is part of Freshworks' software suite.
35,538 live websites
Olark is a basic but well-designed live chat application with predictable pricing.
38,762 live websites
HubSpot is a sales, service and marketing platform. They also offer basic live chat software integrated with a free CRM.
469,077 live websites
JivoChat offers basic free and paid-for live chat as well as VoIP telephony, a callback feature and email integration.
362,447 live websites
If you have the WordPress.com Business plan or your own WordPress install, you can add live chat via a plugin.
I reviewed the the WordPress plugin directory to find out which live chat plugins are the best for WordPress and WooCommerce. Read my article to find out more.
Squarespace does not list any official integrations for live chat software.
However, you can easily add the necessary JavaScript code to get a live chat widget running on your SquareSpace website.
Choose Settings from the left navigation panel, then select Advanced and then select Code Injection. You then enter the code for your live chat widget into either the Header or Footer section, depending on the instructions given to you by your live chat provider. Intercom's code goes into the Header section, for example.
Wix lists live chat applications in their App Marketplace including LiveChat and Wix's own live chat app.
I need to test out the app integrations before I can make definitive recommendations.
In the meantime, I would recommend installing Wix's own live chat application if you have Wix and need live chat.
The General Data Protection Regulation (GDPR) is an EU data protection law which determines how companies use and protect EU citizens' data.
I looked at 15 live chat applications to see which ones are ready for the GDPR.
Read my article about live chat and the GDPR for more information.
