Olark Review

Olark has lots of chatbox styling options including primary and secondary color, button styles and size and position.

The Powered by Olark link can be removed from the chatbox for $59 per month.

The Groups feature lets you create groups for different teams such as sales or support. In combination with the Targeted Chat feature, you can route incoming chats to specific groups based on rules. Show Screenshot

Chats can be automatically assigned (routed to) a specific group based on a targeted chat rule. It is also possible to configure a round robin routing mechanism so that each chat goes to only one available agent at a time on a rotating and availability basis. Show Screenshot

Shortcuts allow you to create time-saving commands that expand to pre-defined greetings, messages or links. Agents can create their own shortcuts. Account admins can create Team Shortcuts which are shared by all agents on the account. Show Screenshot

Visitors can be blocked from initiating chats using the !block command. You can also write targeted chat rules to hide the chat box from a specific IP, although this requires a paid plan. Show Screenshot

The chatbox can be hidden using Targeted Chat Rules. Show Screenshot

Targeted Chats let you create rules to automate decisions about chats. For example, you may want to send a message to visitors based on a marketing campaign, or initiate a chat after a visitor has stayed on a certain web page for an amount of time. Free accounts can only create one rule. Show Screenshot

Olark offers various reports. Agent Activity reports let you review agent metrics such as response time, or agent timelines. Chat Rating reports give you insights into how satisfied your customers are with their chats. Show Screenshot

Visitor Profiles let agents store helpful information about visitors, which is then accessible to all agents in future chats. The default fields name, email and phone are available in the free plan. Paid plans can add up to 100 custom fields as well as visitor notes for each visitor.

Has tools in place to address deletion and correction requests. Self-certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield. Data Processing Agreements in place.

You can choose from one of 11 languages in the settings area. You can add add strings for further languages. Unfortunately, this is only possible by adding javascript API commands into the Olark embed code. Show Screenshot

Olark provides a JavaScript API for customizing the chat widget.